FAQs

FAQs

Are your products shelf-stable?
All of our smoked salmon and caviar products are processed without the use of added chemicals or preservatives and therefore they are not shelf stable. They are frozen immediately after processing and should be held frozen until ready to consume. Therefore, once received, they should be held frozen until ready to consume and then defrosted below 38° F.

What is the best way to thaw my order from Solomon Falls Seafood?
We recommend thawing our products using refrigeration. With this method, 1 -4oz package of salmon will thaw in approximately 20-24 hours.

How long will my products last in the refrigerator?
Smoked salmon and our salmon caviar will last several weeks with proper refrigeration. The products should be placed in the coldest area of your refrigerator and kept covered to prevent drying out.

Are the fish used for Solomon Falls products sustainable?
Yes – All of our products come from sustainable wild stocks of fish managed by the State of Alaska. Because we control the source of the fish from harvest through processing, you can be ensured the product you are enjoying is sustainable.

What does All-Natural mean?
Solomon Falls smoked salmon and caviar is processed using only natural ingredients such as pure sea salt, brown sugar, and all natural spices. Our products contain no nitrates or other additives, colorings or flavor enhancers. That leaves you with a healthy ready to eat salmon product high in Omega 3 oils and natural goodness.

Where can I find your products?
At this time our products are available on this web site and at fine retailers in Valdez and around Alaska.

What are HACCP guidelines?
HACCP stands for Hazard Analysis and Critical Control Points. This is a process used in food manufacturing to identify known hazards to food safety and control or eliminate them. All Solomon Falls products have their own HACCP plan for their manufacturing.

Are the salmon used in your products farmed or wild?
All of the salmon used in our products are Wild Alaskan Salmon from the clear, cold waters of Prince William Sound.

About Shipping:

Where can you ship my Seafood?
Our seafood products can be shipped anywhere in the United States. Due to customs issues, we are unable to ship internationally. For shipping to Hawaii, please contact us at solomonfalls@valdezfisheries.com.

How do you calculate shipping costs on your website?
When you place your order at www.solomonfalls.com, our website uses your State and Zip code to dynamically ask FedEx for the shipping costs to your location, based on the weight of your order. Other websites charge a blanket rate, which we find to be higher than the actual shipping costs. One of our primary concerns in delivering a superior product is ensuring maximum value to our customers.

Why is the cost of shipping so high?
In order to ship a frozen product and to guarantee that it arrives to you frozen, our only option is Fed Ex overnight. We understand that the shipping is a deal breaker for many customers. We apologize for this; however it is not something that we can control.

Is there a minimum order?
At this time we do not have a minimum order in place.

When are orders shipped and how soon with I get my order?
We ship Monday-Wednesday every week and ship via Fed Ex Overnight. Keep in mind that holidays may interrupt this schedule. Delivers are expected to arrive within 24 hours from when we ship. We will email you a tracking number as soon as one is issued so that you can estimate your delivery date.

Ordering

How do I order?
Follow our easy online process. You can also call our office at (907)-835-4874 for personal assistance. We invite you to come visit our office at 1815 MC Loop Rd. Valdez AK 99686

How do I make changes or ask questions about my order?
You may visit us a www.solomonfalls.com and fill out the Contact Sheet, email us at solomonfalls@valdezfisheries.com or call us at (907)835-4874

How to I find out about specials and promotions?
Like us on Facebook at https://www.facebook.com/SolomonFalls or join our mailing list here http://www.solomonfalls.com/contact